• Please read this policy carefully before placing your order.

• Pre-Order Policy 

• You Must be 18 years old to use our site.

• Terms and Conditions. PLEASE READ 

  At Country Scene Saddlery, many of our products are ordered directly from our suppliers, handmade, custom made, supplier-direct, imported, or specially ordered for each customer. This allows us to offer a much wider range of quality saddlery, tack, apparel, and equine products.

  
  

  What Does Pre-Order Mean?

  A pre-order means the item may not be currently held in stock by Country Scene Saddlery.

  The item may need to be ordered from our supplier, made to order, customised, imported, or sent directly from a supplier or warehouse.

  By placing a pre-order, you are securing the item and agreeing to wait for it to become available.

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  Timeframes & Delays

  Any timeframe provided is an estimate only and is not guaranteed.

  Delays can occur due to supplier processing times, manufacturing, freight, customs, international shipping, stock changes, or circumstances outside our control.

   

• You are always welcome to reach out to us if we have not up dated you.

• We will provide updates where possible, however supplier updates may not always be immediate.

   

  Stock Availability

  All orders are subject to supplier availability at the time of processing.

  Stock can change quickly, and some items may sell out or become unavailable before we are able to secure them.

  If there is a major issue with availability, we will contact you as soon as possible.

  Cancellations, Changes & Refund Requests

  Please choose carefully before placing your order.

  Pre-order, custom order, handmade, supplier-direct, imported, and specially ordered items are generally not eligible for change-of-mind refunds or cancellations.

  This includes situations where a customer no longer wishes to wait, changes their mind, finds another item, orders the wrong size, or decides they no longer want the product.

  Once your order has been placed with us or our supplier, costs may already be committed and cancellation may not be possible.

  In some cases, Country Scene Saddlery may consider a cancellation or refund request. However, all requests must be reviewed first and approval is not guaranteed.

  Each request will depend on the item, supplier status, whether the order has already been processed, made, customised, imported, packed, shipped, or committed to by the supplier.

  Refunds may not be automatically issued simply because a pre-order item is taking longer than expected, provided the item is still able to be supplied.

• As a alternative we can  offer Gift Vouchers, Shop Credits or a exchange with in stock Products.
• If you are not comfortable with possible delays, please do not place a pre-order, custom order, handmade order, supplier-direct order, imported order, or specially ordered item.

• Australian Consumer Law

  This policy does not remove your rights under Australian Consumer Law.

  If an item has a major fault, is not as described, or cannot be supplied, we will work with you in line with our legal obligations.

  Our Commitment

  Country Scene Saddlery is a small Australian business, and many of the products we offer are sourced from suppliers or made especially for customers.

  We do our best to provide accurate information and updates where possible, and we appreciate your patience and understanding when ordering pre-order, custom, handmade, imported, supplier-direct, or specially ordered items.

• Our Commitment to You

  We are committed to providing quality products and keeping you informed throughout your order journey. As a small business balancing multiple work commitments, there may be times when updates from suppliers are not immediately available, you are welcome to contact us at any time  as we will always do our best to keep you updated.

  If you ever have questions about your order, you are always welcome to reach out — we’re here to help.

• “We do not tolerate abusive behaviour — we’re here to help 😊”
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