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Terms and Conditions- 2025

Country Scene Saddlery and Pet Supplies

Terms & Conditions, Warranty, Shipping & Returns Policy
ABN: 27671251100
πŸ“§ Email: countryscene7767@gmail.com

Custom-Made Items – Important Information

 (Including Saddles and tack)

When purchasing custom-made saddles or tack, please be aware of the following:

  • Custom-made items are final sale and non-refundable unless there is a manufacturer’s fault or warranty issue.

  • These products are made to order and require time to be properly crafted. They are not off-the-shelf items, and we will not compromise on quality by rushing production.

Production & Delivery Timeframes

  • Estimated time of arrival (ETA) is provided by each brand or supplier upon customer request prior to order processing.

  • ETAs are estimates only, and are subject to change without notice, as they are outside of our control.

  • Manufacturing and shipping timeframes are dictated by the suppliers and freight companies. Country Scene Saddlery has no control over these delays.

Note: Please email us for updates and we will always do our best to keep you updated.  However, production delays do not qualify for refunds or cancellations.

Respect and Communication

We ask that customers treat our staff with respect and patience.
Abuse towards staff due to delays will not be tolerated.

Refunds and Returns on Custom Orders

  • NO refunds on custom-made saddles due to timeframes extending beyond the original estimate

  • Custom items are NOT eligible for returns, exchanges, or cancellations once production has begun.

  • All custom saddle orders are final.

Order Cancellations & Deposits 

Refund Policy

Please note:
Generally, no refunds will be issued unless special circumstances apply and are approved at our discretion.

  • Custom or Layby/Payment Plan orders maybe subject to a 15% non-refundable deposit / restocking fee, unless otherwise specified.

  • Deposits paid on cancelled orders are non-refundable.

Each request will be considered on a case-by-case basis in line with our store policies, supplier guidelines, and applicable consumer laws.

If you believe you have a valid reason for a refund, please contact us via email at countryscene7767@gmail.com with your order details and the reason for your request.

Summary

  • Custom means made-to-order.

  • Timeframes can vary.

  • Refunds and cancellations are not permitted once the item is in production.

  • If you are not comfortable with these terms or ETA Procedures , please do not place a custom saddle or tack order.

If you have any questions before ordering, please contact us. We’re happy to help guide you through the process to ensure you’re confident in your purchase.

 

 

Country Scene Saddlery and Pet Supplies

Terms & Conditions, Warranty, Shipping & Returns Policy
ABN: 27671251100
πŸ“§ Email: countryscene7767@gmail.com

1. Contact & Trading Information

  • Country Scene Saddlery & Pet Supplies is predominantly an  online-store.however we have Shop Appointments available via request.

  • Maryanne and Jess both work two jobs. Please email or text with enquiries β€” we will respond as soon as possible.

  • We may be closed over public holidays and long weekends.

2. General Terms of Use

By using our website or placing an order, you agree to the following terms and conditions and those required by our manufacturers/suppliers.

Eligibility to Use Our Website:

You must:

  • Be at least 18 years of age

  • Be legally able to enter into a binding contract

  • Provide a valid email, mobile phone number, and delivery address

3. Products & Orders

Custom Orders & Saddles

  • No refunds or cancellations once production begins.

  • ETA (Estimated Time of Arrival) is provided upon request but is subject to change without notice.

  • Custom saddles and Tack take time. We will not rush production at the expense of quality.

  •  Stock in the USA
    πŸ“¦ As a small business, we do need to meet minimum order amounts to cover international shipping costs.

    We’re planning to place our next order ASAP, so if you’re interested, now’s the perfect time to get in touch! We can send you a full list of what’s available, along with bulk order discounts.

    Stock is subject to change, so get in early!

    πŸ“¬ Pre-orders now open! 

  • If you do not agree with this or ETA Can Change, please do not place a custom order.

Important:
We are not saddle fitters and cannot guarantee fit. Some brands do offer a fit guarantee, and we will assist if applicable.

Order Cancellations

  • Custom, Layby or Payment Plan orders are subject to a 15% non-refundable deposit or restocking fee unless stated otherwise.

  • If you cancel a custom order after production has started, your deposit is forfeited.

  • No cancellations or refunds will be accepted due to ETA delays in manufacturing Delays or freight delays 

  • Unless special circumstances apply and are approved at our discretion.

4. Shipping & Delivery

Dispatch & Delivery

  • Most orders ship directly from suppliers or warehouses.

  • Items on backorder or pre-order may take additional time.

  • Tracking will be provided. Please check spam folders.

We use Australia Post and private couriers. Once shipped, we are not liable for:

  • Delays via postal services

  • Customs delays

  • Damage or loss during transit (unless insured)

Insurance is optional. If you'd like to add it, please contact us before your item ships.

* If you need a Item by a specific Date we will need to know as to check ETA so we can get it to you on time . ETA are out of our control 

Authority to Leave (ATL)

  • Standard Post: Optional ATL.

  • Express Post: ATL is mandatory.

  • If ATL is selected, we are not responsible for stolen or lost parcels.

  • If unsafe, your parcel may be held at a post office or returned to sender.

International Shipping Policy

🌎 YES We Ship Internationally!

Country Scene Saddlery & Pet Supplies proudly ships to the following countries:

  • Canada

  • New Zealand

  • United States (USA)

  • United Kingdom (UK)

πŸ’± Currency & Shipping Quotes

  • All prices on our website are listed in Australian Dollars (AUD).

  • Buyers are responsible for all customs duties, taxes, and quarantine release fees.

Estimated Timeframes

Order Type Processing Time Delivery Time
In-stock (Australia) 1–3 business days Varies by location
Backorder (no ETA) Variable We notify you
Pre-orders (Australia) Ask for ETA ETA upon request
Imported Items Contact us Subject to shipping delays

5. Returns & Refunds Policy

  • No returns or refunds after 30 days unless item is defective.

  • No refunds for:

    • Change of mind

    • Incorrect fit or saddle size

    • Colour differences from stock photos

Return Process:

  • All returns must be approved in writing.

  • You must include your original proof of purchase.

  • Return shipping is at the customer's cost unless the item is deemed faulty.

If a product has a manufacturing fault, you have 30 days to notify us. We may request photos or other details before approving return.

6. Payment Options 

We offer:

  • Humm  https://www.shophumm.com/au/

  • ZipPay Zip Pay account fee: A $9.95 fee applies to your account

  • https://zip.co/au

  • EFT (Direct Bank Transfer) We will send Bank Details

  • Credit/Debit Card (via Shopify or Square)

Orders not paid within 3 business days may be cancelled.

7. Stock Availability & Pricing

  • Prices, colours, and availability are subject to change without notice.

  • Some items shown are illustrative only.

  • Always confirm availability before ordering.

  • If you need a item by a certain date please notify us and we will do our best to try get it in time.

8. Saddle Sizing & Fit Disclaimer

We are not professional saddle fitters. You are responsible for ensuring the saddle is suitable for your horse and intended purpose.

We highly recommend:

  • Providing photos and back tracings

  • Consulting with a qualified saddle fitter

  • Asking for available manufacturer sizing guides

9. Liability & Disclaimers

  • We are not liable for delays, damages, or loss during shipping.

  • We are not liable for any consequential damages related to the use or inability to use products sold.

10. 

Misuse & Communication Policy

At Country Scene Saddlery & Pet Supplies, we are committed to maintaining a respectful and safe environment for our staff, customers, and suppliers.

🚫 Unacceptable Conduct

We do not tolerate:

  • Abusive, threatening, or aggressive behaviour

  • Defamatory comments or false claims

  • Harassment via email, phone, social media, reviews, or any other platform

  • Malicious conduct intended to harm our business or reputation

This includes (but is not limited to) communication via:

  • Email

  • Phone or text

    • Social media platforms (Facebook, Instagram, etc.)

    • Review sites (Google Reviews, Product Reviews, etc.)

  • πŸ”’ Our Rights

    • We reserve the right to block, delete, or report inappropriate messages, posts, or reviews.

    • We may restrict access to our services and platforms for anyone engaging in misconduct.

    • We reserve the right to seek legal advice or take legal action if harassment, defamation, or other unlawful behaviour occurs.

    Respectful communication is expected at all times.
    If you have a concern or issue, please contact us directly so we can help resolve it professionally.

11. Order Holds & Payments

  • Items will not be held without prior arrangement.

  • Please inform us if you require an item to be held before ordering.

12. Typographical Errors

  • If a product is listed with an incorrect price, we reserve the right to cancel and refund the order.

13. Manufacturing Locations

Some saddles are made in:

  • India

  • USA

  • Australia

If you're unsure of the origin, please ask before purchasing.

14. Final Reminder

We're here to help β€” We do our best to keep you updated on your order  when we receive updates from our suppliers with emails and photos, which may be sent via Email, Text, or our Facebook Page. However, if you haven't heard from us (often due to delays or lack of correspondence from our suppliers as they are very busy and we sometimes need to contact them first ), please don’t hesitate to reach out via email with any questions before placing your order.

Remember 

  • The products that are made to order and require time to be properly crafted. They are not off-the-shelf items, and we will not compromise on quality by rushing production and ETAS might change without our knowledge.

Production & Delivery Timeframes

  • Estimated time of arrival (ETA) is provided by each brand or supplier upon customer request prior to order processing.

  • Respect and Communication

    We ask that customers treat our staff with respect and patience.
    Abuse towards staff due to delays will not be tolerated.

  • ETAs are estimates only, and are subject to change without notice, as they are outside of our control.

  • Respect and Communication

    We ask that customers treat our staff with respect and patience.
    Abuse towards staff due to delays will not be tolerated.

  • Manufacturing and shipping timeframes are dictated by the suppliers and freight companies. Country Scene Saddlery has no control over these delays.

Note: Please email us for updates and we will always do our best to keep you updated.  However, production delays do not qualify for refunds or cancellations.

If you do not agree to any part of these terms and conditions, please refrain from using our website or placing an order.

Respect and Communication

We ask that customers treat our staff with respect and patience.
Abuse towards staff due to delays will not be tolerated.


Thank you for supporting our small business!

 

 

 Thank you and happy shopping!

*** Note Some Saddles are made in India  and Others are made in USA and Australia, If your not sure Ask us. 

 

Finally be aware of Scam Alerts

⚠️ Important Notice: Beware of Fake or Copied Websites

Dear Customers,

It has come to our attention that scam websites and social media pages may be impersonating Country Scene Saddlery & Pet Supplies in an attempt to mislead or defraud customers.

Please be aware that we operate only through our official website and contact channels:

πŸ”Ή Official Email: countryscene7767@gmail.com
πŸ”Ή Website: (www.countryscenesaddleryandpetsupplies.com )
πŸ”Ή Social Media: Only our verified Facebook and Instagram pages


 


 

 

 

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